Fixed Tour

Effective Date: October 01, 2026

1. Introduction

These Supplier Terms and Conditions ("Supplier Terms") govern the listing, uploading, sale, and provision of ground travel services on the Fixed Tour platform ("Platform") at www.fixedtour.com, operated by Fixed Tour LLC ("Company", "we", "us", or "our"), a company registered in Delaware, USA. As a local service provider ("Supplier" or "you") offering services such as airport transfers, guided tours, sightseeing, entry tickets, meals, and multi-destination packages (excluding air tickets and travel insurance), you agree to these Supplier Terms by registering, uploading services, or facilitating bookings through the Platform. These Supplier Terms complement the general Terms and Conditions

By using the Platform, you confirm you are a legally established business with the authority to enter into this agreement and comply with all applicable laws. If you disagree, you must not use the Platform.

2. Eligibility and Registration

To become a Supplier:

You must be a licensed, verified business operating in regions such as Europe, the USA, Japan, China, the Middle East, or other areas supported by the Platform.
Registration requires submitting accurate business details, including company name, registered address, tax ID, contact information, proof of valid licenses, and insurance (see Section 9).
We reserve the right to approve, suspend, or terminate your account at our discretion for non-compliance, poor performance, complaints, or breaches.
Maintain confidentiality of your account credentials and notify us immediately at online@fixedtour.com of unauthorized access.
Suppliers with a good reputation (minimal complaints, high ratings) may qualify for simplified termination (see Section 13).

3. Service Upload and Listing

Service Uploads

You are responsible for uploading detailed, accurate, and clear service listings, including:
Descriptions (e.g., transfer routes, tour itineraries).
Pricing, availability, inclusions/exclusions, and terms (e.g., cancellation policies).
High-quality images and transparent pricing in supported currencies.
Listings must adhere to Platform guidelines, accessible via your Supplier dashboard.
Services must be safe, legal, and compliant with local regulations (e.g., certified guides, hygienic dining).
Update availability promptly within 4 hours to prevent overbooking.

Multi-Option Listings

Provide flexible options (e.g., sharing, private, combo, refundable, non-refundable) to meet Agent needs.
Clearly state payment deadlines, fees, and conditions for each option.

Content Standards

Listings must not be misleading or incomplete. Failure to provide clarity may result in delisting or penalties (see Section 12).

4. Bookings and Service Fulfillment

Upon booking confirmation by a Travel Agent ("Agent"), you are obligated to deliver services as listed.
Confirm bookings within 24 hours and provide real-time updates via the Platform.
Fulfill services with professionalism, ensuring punctuality, quality, and safety.
For multi-destination packages, coordinate with other providers as needed.
Resolve on-tour issues (e.g., delays, cancellations) promptly without charging travelers directly. Contact online@fixedtour.com for support.
Do not solicit or accept direct payments or contact Agents/travelers outside the Platform.

5. Payments and Fees

Payment Processing

Payments from Agents are collected via third-party gateways and paid to you post-service completion, net of Company commissions and fees.
Commission rates are specified in your Supplier agreement or dashboard, plus transaction fees.
Payouts occur weekly or monthly, subject to a hold period for disputes or refunds.
Provide accurate bank details; delays due to errors are your responsibility.

Invoicing and Taxes

Issue invoices via the Platform for fulfilled services, detailing amounts due.
You are responsible for applicable taxes (e.g., VAT, GST) in your jurisdiction.
We may withhold payments for non-compliance or chargebacks.

No Direct Payments

All transactions must occur through the Platform; direct payments to you are prohibited.

6. Cancellation and Refund Policies

Align policies with Platform standards:
Refundable Packages: Allow Agent cancellations before the payment deadline; no refunds after.
Non-Refundable Packages: No refunds under any circumstances.
Force Majeure: Full refunds may apply for events like natural disasters, with immediate notification to us.
For Supplier-initiated cancellations, offer alternatives or process refunds via the Platform within 3–21 days.
Cancellation fees: Up to 100% for last-minute changes; disputes must be reported to online@fixedtour.com within 2 days.

7. Quality and Performance Standards

Maintain standards:
95% on-time delivery.
Minimum 4-star average traveler feedback.
Zero safety or compliance incidents.
Respond to Agent inquiries within 4 hours via the Platform.
Submit post-service reports as requested.
We monitor performance via reviews and audits; poor performance may lead to suspension or termination.
Ensure professional conduct:
Drivers, guides, and staff must not drink and drive, use drugs, or engage in abuse or unprofessional behavior.
Violations trigger immediate investigation and penalties (see Section 12).

8. Liability and Indemnification

You are liable for service quality, safety, and compliance with laws.
The Company acts as a facilitator and is not liable for service failures, injuries, or losses.
Indemnify Fixed Tour LLC and affiliates against claims, damages, or costs from your services or breaches.
Our liability is limited to the commission earned or $50, whichever is greater.

9. Insurance and Licensing Requirements

Maintain valid insurance:
General liability ($1,000,000 minimum per incident).
Professional indemnity for tours.
Vehicle insurance for transfers.
Submit proof of insurance and licenses upon registration and annually.
Ensure all staff (drivers, guides) are licensed, certified, and trained per local laws.
Coverage must protect travelers booked via the Platform.
Non-compliance results in suspension.

10. Privacy and Data Protection

Comply with our Privacy Policy at www.fixedtour.com/privacy, including GDPR and CCPA.
Process Agent/traveler data only for fulfillment, maintaining strict confidentiality.
Do not contact Agents or travelers directly; all interactions must occur via the Platform.
Notify us within 24 hours of data breaches at online@fixedtour.com, assisting with mitigation.

11. Intellectual Property

Grant us a non-exclusive, worldwide license to use your listing content (e.g., images, descriptions) for Platform promotion.
Avoid infringing third-party IP; violating content will be removed.
Use "Fixed Tour" branding only with authorization.

12. Prohibited Activities and Penalties

You must not:

List illegal, unsafe, or discriminatory services.
Misrepresent pricing, overbook, or manipulate data.
Collect unauthorized data or contact Agents/travelers directly.
Allow staff to drink and drive, use drugs, or engage in abuse or unprofessional conduct.

Penalties for Violations

For breaches (e.g., contract violations, poor conduct), we may:
Charge a penalty equal to double the booking amount for the affected service.
Delist all your services immediately.
Suspend or terminate your account without notice.
Pursue legal action for damages and costs.
Resolve on-tour issues without charging travelers; failure triggers penalties.

13. Termination

By the Company: Terminate with:
30 days’ notice for convenience if you maintain a good reputation (minimal complaints, high ratings).
Immediate effect for breaches (e.g., Section 12 violations, non-compliance).
By You: Terminate with 30 days’ written notice to online@fixedtour.com, fulfilling pending bookings.
Upon termination, complete bookings or process refunds, cease Platform access, and settle payments.

14. Force Majeure

Neither party is liable for delays due to events beyond control (e.g., natural disasters, government actions). Notify us immediately and offer alternatives or refunds.
Non-performance exceeding 90 days allows termination with notice, refunding any deposits.

15. Dispute Resolution

Initial disputes must be raised with online@fixedtour.com within 2 days.
Unresolved disputes go to binding arbitration under the Federal Arbitration Act in Delaware, USA. Prevailing party may recover costs.
Governing law: Delaware, USA.

16. Changes to Supplier Terms

We may update these Terms with notice via email or the Platform. Continued use signifies acceptance.

17. Contact

Email: online@fixedtour.com
Address: Fixed Tour LLC, Delaware, USA

Supplier Terms Conditions