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Privacy Policy

PRIVACY POLICY

Fixed Tour respects your privacy and is committed to protecting the personal information you provide when using our website, booking platform and services.

This Privacy Policy explains how Fixed Tour collects, uses, stores, shares and protects personal information when you visit www.fixedtour.com, create an account, make a booking, contact us, or use any of our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.


1. WHO WE ARE

Fixed Tour operates internationally through different companies, affiliates, subsidiaries and local partners.

Depending on the customer's location, booking, service, payment arrangement or applicable local requirements, your information may be processed by the relevant Fixed Tour entity, including:

Fixed Tour LLC Delaware, USA

Fixed Tour Limited London, United Kingdom

and, where applicable, another Fixed Tour group company, affiliate, local entity, supplier or service provider involved in delivering your booking.

In this Privacy Policy, "Fixed Tour", "we", "us" and "our" refer to the applicable Fixed Tour entity responsible for processing your information.


2. INFORMATION WE COLLECT

We may collect different types of information depending on how you use our website and services.

2.1 Information You Provide

When you create an account, make a booking, request a quotation or contact us, we may collect:

  • Full name;
  • Email address;
  • Telephone/mobile number;
  • Country of residence;
  • Passenger information;
  • Number of passengers;
  • Date of birth or age where required for a particular service;
  • Pickup and drop-off information;
  • Hotel or accommodation information where required for a transfer;
  • Flight, train, cruise or other transportation details where required;
  • Special requests;
  • Accessibility or service-related requirements;
  • Booking information;
  • Communication history;
  • Billing information; and
  • Other information you voluntarily provide.

We only request information that is reasonably necessary for the relevant service or business purpose.


3. PAYMENT INFORMATION

Payments may be processed through third-party payment providers such as Stripe, PayPal, banks and other payment gateways.

Depending on the payment method, we may receive information such as:

  • Payment status;
  • Transaction reference;
  • Payment amount;
  • Currency;
  • Payment date;
  • Limited payment or card information;
  • Billing information; and
  • Fraud-prevention or payment verification information.

Where payment is processed directly by a third-party payment provider, Fixed Tour generally does not store your complete card number or card security code.

Payment providers may process your information under their own privacy policies and terms.


4. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain technical information may be collected automatically, including:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Language settings;
  • Website pages visited;
  • Date and time of access;
  • Referring website;
  • Approximate location derived from technical information;
  • Website interaction information; and
  • Security and diagnostic information.

This information may be used to operate, secure and improve our website and services.


5. COOKIES AND SIMILAR TECHNOLOGIES

Fixed Tour may use cookies and similar technologies.

Cookies may be used for purposes such as:

  • Website functionality;
  • Login and account management;
  • Remembering preferences;
  • Booking functionality;
  • Security;
  • Analytics;
  • Performance monitoring;
  • Advertising or marketing, where applicable; and
  • Improving the customer experience.

Some cookies may be placed by third-party service providers.

Where legally required, we will request appropriate consent before placing non-essential cookies.

You may be able to control cookies through your browser or our cookie-management tools where available.

Disabling certain cookies may affect some website functionality.


6. HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Create and manage customer accounts;
  • Process bookings;
  • Confirm services;
  • Issue vouchers and booking documents;
  • Communicate with customers;
  • Provide customer support;
  • Arrange transportation, tours, activities and other services;
  • Communicate with local suppliers and service providers;
  • Process payments;
  • Process refunds where applicable;
  • Detect and prevent fraud;
  • Investigate unauthorized transactions or chargebacks;
  • Maintain website and platform security;
  • Improve our products and services;
  • Analyze website usage;
  • Provide customer notifications;
  • Send marketing communications where permitted;
  • Meet legal and regulatory requirements;
  • Resolve disputes;
  • Enforce our Terms & Conditions; and
  • Protect the rights, property and safety of Fixed Tour, customers and other persons.


7. BOOKING AND SERVICE DELIVERY

When you make a booking, we may need to share relevant information with the companies and individuals required to provide the service.

For example, depending on the booking, this may include:

  • Local transportation companies;
  • Drivers;
  • Chauffeurs;
  • Tour guides;
  • Activity operators;
  • Vehicle rental companies;
  • Attraction or ticket providers;
  • Local destination partners;
  • Customer support providers; and
  • Other suppliers necessary to fulfil your booking.

We will generally provide only the information reasonably necessary for the supplier or service provider to perform the booked service.


8. COMMUNICATIONS

We may communicate with you through:

  • Email;
  • Telephone;
  • SMS;
  • WhatsApp or similar messaging services;
  • Website chat;
  • Account notifications; or
  • Other communication channels provided by you or available through the booking process.

We may use these channels to:

  • Confirm bookings;
  • Provide vouchers;
  • Request missing information;
  • Notify you about changes;
  • Provide operational instructions;
  • Respond to support requests;
  • Handle complaints; and
  • Provide important service-related information.

Service-related communications may continue even if you have opted out of promotional marketing communications.


9. MARKETING COMMUNICATIONS

Where permitted by applicable law, Fixed Tour may send promotional communications about:

  • New destinations;
  • Tours;
  • Transfers;
  • Special offers;
  • Promotions;
  • Discounts;
  • Travel products; and
  • Other Fixed Tour services.

You may unsubscribe from marketing communications using the unsubscribe option included in the communication or by contacting us.

Opting out of marketing communications does not affect essential booking or service-related communications.


10. LEGAL BASES FOR PROCESSING

Depending on the customer's location and applicable law, Fixed Tour may process personal information on one or more of the following bases:

  • To perform a contract or booking;
  • To take steps requested by the customer before entering into a contract;
  • To comply with legal obligations;
  • To protect legitimate business interests;
  • To prevent fraud and misuse;
  • To protect the security of our website and services;
  • With the customer's consent; or
  • Where otherwise permitted by applicable law.

The applicable legal basis may vary depending on the nature of the information and the purpose of processing.


11. SHARING PERSONAL INFORMATION

We may share personal information with:

Service Providers

Companies and individuals providing services necessary to fulfil your booking.

Payment Providers

Banks, card processors, Stripe, PayPal and other payment providers.

Technology Providers

Companies providing hosting, website infrastructure, customer support, communication, analytics, security and other technology services.

Professional Advisors

Lawyers, accountants, auditors, insurers and other professional advisors where reasonably necessary.

Government and Authorities

Government authorities, regulators, law-enforcement agencies or other parties where required or permitted by law.

Business Transactions

Information may be transferred as part of a merger, acquisition, restructuring, sale of assets, financing or similar corporate transaction.

We do not sell customer personal information as a business commodity.


12. INTERNATIONAL DATA TRANSFERS

Fixed Tour operates internationally.

Your personal information may therefore be processed or stored in countries other than the country where you live or where the service takes place.

For example, information may be processed by Fixed Tour entities, technology providers, payment providers or travel suppliers located in different countries.

Where applicable law requires safeguards for international transfers, Fixed Tour will use appropriate safeguards required by that law.


13. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

  • The nature of the information;
  • The purpose for which it was collected;
  • The duration of the customer relationship;
  • Booking and accounting requirements;
  • Legal and regulatory requirements;
  • Dispute resolution;
  • Fraud prevention; and
  • Legitimate business requirements.

When personal information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.


14. DATA SECURITY

Fixed Tour takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no website, database, online transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account credentials, passwords and devices.


15. CUSTOMER ACCOUNTS

If you create an account with Fixed Tour, you are responsible for keeping your login credentials confidential.

Do not share your password or account access with unauthorized persons.

If you believe that your account has been accessed without authorization, please contact Fixed Tour immediately.


16. CHILDREN'S INFORMATION

Our services may be used by families and travellers of different ages.

Where a booking includes a child or minor, the person making the booking is responsible for providing accurate information and ensuring appropriate supervision.

Where applicable law requires parental or guardian consent for the collection of a child's personal information, we will take appropriate steps consistent with that law.

We do not knowingly use children's personal information for unrelated marketing purposes where prohibited by applicable law.


17. SENSITIVE INFORMATION

Some bookings may require information that could be considered sensitive under applicable law, such as accessibility requirements, dietary requirements or health-related information necessary to provide a particular service.

Customers should provide only information that is reasonably necessary for the service.

Where such information is voluntarily provided, Fixed Tour may process and share it with the relevant service provider where necessary to fulfil the customer's request and as permitted by applicable law.


18. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links or integrations to third-party websites and services.

These may include:

  • Payment providers;
  • Maps;
  • Social media platforms;
  • Analytics services;
  • Communication services; and
  • Other third-party services.

Fixed Tour does not control the privacy practices of independent third parties.

Customers should review the applicable third-party privacy policies before providing information directly to those services.


19. FRAUD PREVENTION AND CHARGEBACKS

Fixed Tour may process and retain information relating to transactions, payment disputes, chargebacks, suspicious activity and suspected fraud.

This information may be shared with:

  • Payment processors;
  • Banks;
  • Fraud-prevention providers;
  • Relevant suppliers;
  • Professional advisors;
  • Legal representatives; and
  • Government or law-enforcement authorities where appropriate.

This processing may be necessary to protect Fixed Tour, customers and payment systems against fraud and unauthorized transactions.


20. YOUR PRIVACY RIGHTS

Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of information in certain circumstances;
  • Request restriction of processing;
  • Object to certain processing;
  • Withdraw consent where processing is based on consent;
  • Request portability of certain information; and
  • Opt out of certain marketing communications.

These rights are subject to applicable legal exceptions and limitations.

To exercise a privacy right, contact us using the details provided below.

We may need to verify your identity before completing certain requests.


21. MARKETING AND YOUR RIGHT TO OPT OUT

You may unsubscribe from promotional emails at any time.

You may also contact Fixed Tour to request that your information not be used for certain marketing purposes, subject to applicable law.

Please note that we may still send important non-promotional communications relating to your bookings, payments, account, security or services.


22. DO NOT TRACK

Some web browsers provide a "Do Not Track" feature.

Because there is currently no universally accepted technical standard for responding to Do Not Track signals, our website may not respond to all such signals unless required by applicable law.


23. DATA BREACHES

If Fixed Tour becomes aware of a personal-data security incident that requires notification under applicable law, we will take appropriate steps to investigate, contain and address the incident and provide notifications where legally required.


24. BUSINESS AND LEGAL RECORDS

Fixed Tour may retain certain customer and booking information where necessary for:

  • Accounting;
  • Tax;
  • Payment records;
  • Fraud prevention;
  • Legal claims;
  • Contract enforcement;
  • Regulatory requirements; or
  • Other legitimate business purposes.

Such information may remain stored even after a customer account is closed where legally or operationally necessary.


25. B2B USERS

Fixed Tour also operates B2B services for travel agents, tour operators and business customers.

Information collected through B2B accounts may include business information, employee/contact information, booking information and communication records.

B2B users may be subject to separate commercial agreements, platform terms and privacy arrangements.

Where an individual uses a B2B account on behalf of a company, that individual is responsible for having appropriate authorization to provide the relevant information.


26. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

The updated version will be published on the Fixed Tour website with a revised "Last Updated" date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.


27. CONTACT US

If you have questions about this Privacy Policy or want to exercise applicable privacy rights, please contact us.

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